Assistant Manager Learning & Development

Segment: Facility Management | Location: Corporate Office, Pune | Position type: Full Time | Travel required: Yes

Taking care of the L&D function of Facility Management Segment Pan India Units. This full-time role is based at the Corporate Office, Pune, Maharashtra.You will need to extensively use your managerial experience, strong ability to communicate and coordinate with Operations Team on a regular basis to understand client requirements, training needs to uplift customer experience.

You may also need to meet up with clients to understand their pain points and requirement for solutions mainly driven through Trainings.

Once you have settled into the role, you will in due course, identify a competent successor who has all the skills required of the role and work on a successful transition to take on another assignment within the Company.

DELIVERABLES INCLUDE:

Should have detailed knowledge about cleaning chemicals, dilution ratio, machines, etc.
Hands on experience of trainings conducted in Health Care Segment would be preferred.
To conduct On Site, Off site & On the Job Trainings.
To Prepare and coordinate for Quarterly & Monthly Training Calendar.
To drive and co-ordinate e-learning for target audience in the region.
To coordinate and update Training Calendar compliance Tracker & Training Execution Compliance tracker every month.
Implement and drive various Certification Training Programs at units.
Prepare various training programs/ modules including Induction Training, PoSH Awareness Training, Supervisor Development Program (SDP), Executive Development Program (EDP) and Managerial Development Programs (MDP), etc.
Identify, develop, and update the training needs as per client/Unit requirement in consultation with Regional HR Head.
Plan and direct all trainings in terms of content, systems, and policies in consultation with Regional HR Resource.
Implement overall training strategy and calendar as evolved in the region.
Interact with clients periodically as defined for their feedback on the performance of our employees.
Research different methods of training and development strategies pertaining to different levels and groups of employees at Units and HO-BO.
Interact and coordinate with the personnel On-site as well as Regional Operations to address all training related issues.
Work closely with the support of user department to complete training programs successfully.
Complete and maintain training programs and projects within the approved budget and established time frame.
Analyze trends and data to ensure operationally sound training systems.
Implement and follow-up of the training process and effectiveness.
Maintain, coordinate, and update all reports on Monthly Basis as well as annual L&D budget etc.
Maintain confidentiality regarding all training material developed and used.
Should be ready to shoulder additional responsibilities as per exigency of business.

Qualities:

A smart, energetic person who can take initiative and decisions when needed.
High customer centric perspective.
Should possess an eye for detail and ability to think “out of the box”.
A Proactive attitude and attitude of self-improvement.
Willing to travel within & out of city as per requirement.
Always maintain a well-groomed and professional appearance.
Ability to interact effectively in a discreet and professional manner.
Ability to work collaboratively.
Excellent spoken and written communication skills.
Ability to maintain the confidentiality and security of data and information.
Excellent negotiation and presentation skills.
Systematic & Structured and good comprehension skills.
Good Computer Knowledge (MS Office, Internet, etc.)
The person needs to have excellent communication skills, experience in working with a very young and demanding set of employees, having the ability to navigate in unknown circumstances and situations, and needs to connect well with the employees.

Qualification:

To be subject matter expert in soft services (Housekeeping) and Food Services, preferably with Hotel Management Graduation/Diploma.
Experience of having worked in facilities management environment for minimum 1 years will be an added advantage.
Should have overall experience of 3 – 5 years, preferably with Hotel Industry experience.
Should be having an experience of 8 to 10+ years with Integrity Facility Management background.

Assistant Manager Learning & Development